I recently had a great flight with Delta, right from the check-in to landing. But, my joy was short-lived. When I requested a wheelchair at the arrival gate in Boston, the employee who picked me up demanded payment. I was shocked because I thought the service was complimentary and usually tip generously. This person insisted on payment, leaving me feeling upset and frustrated. My daughter arrived to collect me, and the wheelchair attendant then demanded payment from her. Feeling helpless, she paid, unsure if the service was truly chargeable or if this was a blatant attempt at extorting money.
First Class Flight Turned Nightmare
We decided to splurge on a first-class flight. While the seats were comfortable, the experience quickly turned into a nightmare. The flight crew arrived late, delaying our flight and disrupting connections for other passengers. We also had a lost baggage issue. We checked four bags, and three arrived on the baggage carousel. The fourth one was nowhere to be found! Delta’s online help wasn’t effective, and even though the baggage claim staff were helpful and sympathetic, we waited for almost two hours without any updates. Eventually, they found it several hours later, forcing us to drive back to the airport to retrieve it. This stressful experience has certainly discouraged us from flying first-class anytime soon.
Norse Atlantic: Good Flight, Cold Service
On our recent flight to London, we opted for premium seating on the outbound journey but flew economy on the return flight. While I acknowledge the difference in service levels, I felt that the crew on the return flight was cold and distant, seemingly wanting minimal interaction with passengers. The aircraft itself was comfortable, and the seat pitch was manageable. Overall, I would fly Norse Atlantic again, but I hope for a friendlier experience next time.
A Disaster of a Connection Flight
My British Airways flight to London was a complete disaster. Due to a system crash, many people’s boarding passes, including mine, were revoked for the connecting flight. This meant missing the flight and facing a long journey back home. When we approached the desk, one staff member claimed we were lying about being on time and that we were too late for the flight, despite arriving an hour and ten minutes early. We waited for three hours, and ultimately, we had to book a four-hour train journey back home. I had been traveling for months, and unfortunately, this mishap happened while I was back in my home country. This experience has solidified my decision to never fly with BA again.
Business Class Disappointment
My BA business class flight was a huge letdown. I’m used to the high standards of United Airlines Polaris class, but this BA business class experience fell short. The lounge in Las Vegas was basic and crowded, and even the lounge in London wasn’t as luxurious as Polaris. The boarding process was chaotic, with no clear direction or organization. While the suites were pleasant, the padding wasn’t ideal for sleeping. The crew was friendly, but the service was basic. The entire experience was a far cry from the attentive service I receive with United. The bus ride to the terminal after arrival was also chaotic, with the driver forcing passengers into a packed bus for the long journey. BA had advertised a luxurious experience, but what I received was a subpar economy class experience at a premium price. I’m left feeling disappointed and cheated by BA’s lack of care for their customers.
