Enjoy a hassle-free experience at our hotel with our convenient online services. From checking in and out to ordering room service and booking spa treatments, we’ve got you covered.
Check In with Ease
Say goodbye to long queues! Check in online from your device just two hours after booking and up until 8 pm on your arrival day. We’ll send you a reminder email the day before with a link to check in.
Want to arrive early? Let us know, and we’ll do our best to accommodate your request!
Go Digital, Go Green
Embrace a sustainable future by signing up for our Ecological program. Opt out of daily housekeeping and earn rewards while minimizing your carbon footprint.
Unlock a world of exclusive perks by becoming a Radisson Rewards member. Enjoy a 10% discount on food and beverages, a free room upgrade, and earn points for future free nights.
Your Comfort is Our Priority
Need assistance? Our friendly team is available 24/7 to answer your questions and fulfill your requests.
Keep your hunger at bay by ordering delicious room service directly from your phone or tablet.
Planning a Meeting?
Host a successful meeting in just a few clicks. Browse our rooms, choose your desired setup, and book instantly.
Relax and Rejuvenate
Take a dip in our pool! To ensure everyone’s safety, we have a limited capacity, so book your time slot in advance.
Indulge in a luxurious spa treatment. Book directly at the spa reception or by phone.
Pamper yourself further with our selection of Elemis skincare products available for purchase at the spa reception.
Enjoy the Convenience of a Digital Key
Once you’ve checked in and arrived at the hotel, you’ll receive your digital key. You’ll need to be within 2 kilometres of the hotel to access it.
Want a physical keycard too? No problem! Just speak to our reception team.
Need to share your key? You can share your digital key with other guests in your reservation, depending on the number of adults in the booking.
Don’t worry if your phone battery dies or you lose your phone. Simply visit reception, and we’ll help you out.
If your digital key isn’t working, make sure Bluetooth and Location are enabled on your phone. Remove any bulky phone cases that may interfere with the Bluetooth connection.
Check Out Effortlessly
Check out online on the morning of your departure. We’ll send you a reminder email with a link to check out.
Need to extend your stay? Just ask our reception team!
Paying any outstanding balance? You can settle it during online check-out.
Don’t forget anything! If you check out online and realise you’ve left something behind, head to reception for assistance.
Need to store your luggage? We’re happy to hold it for you at reception.
Online Check-in & Payment Explained
To streamline your check-in process, we request you to pay in advance. This allows you to skip the queue and make the most of your time upon arrival.
If you opt for a digital key, pre-payment is necessary for issuance.
Your online payments are securely processed through Adyen, our trusted partner.
Refunds and Data Security
If you’re due a refund, it may take up to 14 working days to reflect in your bank account.
We value your privacy. The information we store is the same as you provide during the online check-in process and complies with GDPR regulations.
Want to know more about your personal data? Contact us at [email protected]
Opting for online check-in does not automatically add you to our marketing mailing list. You can choose to receive marketing emails by ticking the relevant box during online check-in.
Already subscribed to our emails and want to opt out? Please contact us at [email protected]
