Imagine this: You’re in London, surrounded by iconic landmarks like the Tower Bridge and the Shard, all from the comfort of your hotel suite. That’s exactly what my experience was like at the Leonardo Royal Hotel London City.
This wasn’t just any stay; it was a revealing one, offering insights into the details that matter most in hospitality. And trust me, I’m all about those details! So, let’s dive into my experience, from the cozy lobby to the breathtaking views and everything in between.
Arrival and First Impressions
I arrived at the hotel a bit early, eager to settle in. The staff welcomed me warmly, despite my early arrival. Right away, the lobby’s spacious and elegant design caught my eye, complete with comfy seating areas – perfect for unwinding after a long journey. The check-in process was smooth and efficient, leaving me ready to explore my temporary home.
A Suite with a View
Stepping into Room 1207, I was instantly captivated by the view. Imagine floor-to-ceiling windows showcasing the majestic Tower of London, the iconic Tower Bridge, and the towering Shard. It felt like I was living in a postcard! The suite itself was cozy and well-equipped with everything a traveler could need: a comfortable living room with two sofas, a coffee table, a TV, and even London-inspired artwork. The bedroom featured a king-sized bed that practically begged you to relax and soak in the panoramic views.
All the Comforts of Home
The suite had it all! From a well-stocked kitchenette to a spacious bathroom with a bathtub and shower, every need was considered. Thoughtful touches like a writing desk, iron and ironing board, complimentary toiletries, and a generous 10% discount on meals made the stay even more enjoyable. They even had USB charging ports – a lifesaver for the modern traveler!
A Sweet Surprise and a Touch of Disappointment
What really impressed me was the handwritten welcome note and the sweet treat that awaited me in the suite. It felt like a personal touch, as if they knew I had a sweet tooth! However, there was a small hiccup: while the bathroom was stylish and had floor heating, it also showed some wear and tear. Cracked tiles and damaged enamel took away from the luxurious feel. It was a slight disappointment, given the overall quality of the suite.
Breakfast with a View (and a Mixed Service Experience)
Breakfast at Leo’s, the hotel’s restaurant, was an expansive affair. With everything from traditional English breakfast to continental choices like pancakes and fresh fruit, there was something for everyone. Sadly, my first breakfast experience was a little rough due to one disengaged staff member. However, other colleagues were incredibly attentive, making up for the initial hiccup.
Service: A Mixed Bag
While the staff was generally helpful, there were times when I felt the engagement could have been more consistent, particularly in the lobby. It reminded me of the difference between a 5-star hotel and a 4-star hotel. Sometimes, it felt like staff members were more interested in talking to each other than acknowledging guests.
A Memorable Dinner at Leo’s
But let me tell you about my Thursday evening dinner at Leo’s. Kostas, the staff member, made the experience truly memorable. Not only did he find me a great table, but he also engaged in lively conversations, switching seamlessly between English and German. The fish and chips were phenomenal, and the service was top-notch. Kostas deserves a huge shout-out for making that evening so enjoyable!
A Sweet Farewell and a Lasting Impression
On the day of my checkout, I was surprised with a lovely parting gift: a bottle of red wine. Even though I couldn’t enjoy it due to my travel plans, it was a heartwarming gesture. The overall stay at the Leonardo Royal Hotel London City was positive, leaving a lasting impression. The breathtaking views, well-appointed suites, and mostly commendable service made it a truly enjoyable experience. The small, personal touches like the handwritten note and the parting gift definitely made up for the minor flaws, like the bathroom’s condition and the inconsistent staff engagement. I’ll definitely consider returning to the Leonardo Royal in the future, hoping they continue to improve their hospitality. See you soon, Leonardo! 😉
