Thomas A. shared his experience at the Ibis London Greenwich, highlighting both positive and negative aspects of his stay. He particularly enjoyed his visit in May, but this time around, he encountered some challenges. The TV malfunctioned, displaying channel issues, and the soap dispenser was improperly installed, directing the soap towards the mirror instead of his hand. Adding to the inconvenience, the toilet paper holder fell off the wall during his first use. Thomas found it difficult to communicate his concerns to the reception staff, as they didn’t fully understand the problem initially. However, upon his return from a trip to London, he discovered that the TV and the mount were fixed. He ultimately gave up on the soap dispenser issue and used the one in the shower. Despite these hiccups, he still found the hotel pleasant and expressed his willingness to stay there again.
The hotel responded to Thomas’ review, acknowledging the issues and apologizing for the inconvenience. They expressed their commitment to improving their service and ensuring a smoother experience for future guests. They thanked Thomas for his understanding and welcomed him back.
A Few Bumps in the Road
Nadine L. provided a comprehensive review, outlining both positive and negative aspects of her stay at the Ibis London Greenwich. While she appreciated the comfortable beds and the convenience of parking, she encountered some challenges. Upon arrival, she was asked to clarify a technical issue with her booking, as the hotel system showed two bookings, one of which was cancelled. Although the issue was resolved quickly, she suggested the hotel review their system to prevent similar situations in the future.
Nadine also expressed frustration with the parking situation, highlighting the unavailability of the electric parking spot she had booked. She felt disappointed that the spot was used as a standard parking lot. Additionally, she encountered conflicting information regarding the departure route, being told to use a specific path on arrival, only to be informed upon departure that it was incorrect. Nevertheless, Nadine praised the hotel’s efforts in assisting her with tracking a lost item.
The hotel responded to Nadine’s review, expressing gratitude for her detailed feedback and acknowledging the inconveniences she faced. They apologized for the booking system confusion, promised to review their system to avoid similar incidents, and clarified that the electric parking spot is no longer available. They also acknowledged their team’s efforts in helping track her lost item and welcomed her back for a smoother experience next time.
A Positive Stay with Friendly Service
Henry M. provided a positive review of his stay at the Ibis London Greenwich, praising the hotel’s friendly staff and convenient location. He particularly appreciated the early check-in and the warm welcome from both the front desk and housekeeping staff. He also highlighted the hotel’s convenient location for accessing transport to London city and the vibrant local atmosphere in the evenings, with its restaurants and bars. He concluded his review by expressing his intention to stay at the Ibis London Greenwich again.
The hotel responded to Henry’s review, thanking him for his kind words and expressing their delight at his positive experience. They were happy to hear that he enjoyed the early check-in, friendly service, and convenient location. They also expressed their gratitude for the positive feedback on the front desk and housekeeping teams. The hotel concluded by welcoming Henry back for another pleasant stay.
