Imagine this: You’ve meticulously packed your luggage with valuable belongings, ready for a long-awaited vacation. You arrive at the airport, check in your carry-on bag (which you paid extra for!), only to be told that it’s too full and must be checked in. You reluctantly agree, but then chaos ensues. The tag numbers are mixed up, and your bag goes missing. Your precious belongings are gone, your vacation is ruined, and the boarding assistants offer empty promises. This is exactly what happened to me during a recent flight with Brussels Airlines.
I was so disappointed by the incompetence of the boarding assistants. Not only did they lose my bag, but they also misinformed me about the tag number, assuring me it was fine. My vacation was completely disrupted, and I’m still struggling to get my things back. This is unacceptable, especially considering the high cost of flights with Brussels Airlines.
A Disappointing Journey with SAS: Broken Promises, Uncomfortable Seats, and Unfriendly Staff
My troubles didn’t end there. My next flight with SAS was just as disappointing. We waited over 30 minutes to check in, only to be greeted with a long delay and minimal service. The co-pilot blamed the delay on heavy air traffic and the plane’s late arrival, which, while understandable, didn’t make up for the lack of comfort on board. We were offered a tiny cup of water as compensation for the delay, and our requests for basic amenities like coffee, snacks, music, and charging outlets were met with indifference. The cabin was freezing and a request for a blanket for a baby was met with a harsh refusal.
The lack of attention to detail and unfriendly staff were a constant reminder that this was not a pleasant travel experience. It felt like we were flying on a low-cost airline despite the high price of our tickets. Even worse, the Economy Plus tickets we purchased promised seat selection and lounge access, which were not provided. The seats were no different from regular economy seats, and the lounge was inaccessible. The broken table on our flight to Copenhagen made the journey even more uncomfortable. It’s clear that SAS needs to improve their customer service and onboard experience. Flying with them was far from the luxury they advertise.
A Shocking Discovery in Bergen: Lost Luggage, Damaged Contents, and a Possible Case of Theft
Our journey with SAS ended with a shocking discovery when we arrived in Bergen. Two of our suitcases were completely soaked, and the contents were damaged. We discovered sand inside the suitcases, suggesting that they had been opened and tampered with. While nothing was stolen, the damage to our belongings was extensive, and we were forced to launder everything. We are convinced that someone working for SAS is not honest and intentionally damaged our luggage. This experience has left us extremely disappointed with SAS and unsure if we’ll ever fly with them again.
We understand that travel hiccups can happen, but the incompetence of the staff, the lack of customer service, and the broken promises from both Brussels Airlines and SAS made our trip a nightmare. We urge potential travelers to reconsider flying with these airlines, as you may end up paying a much higher price for a disastrous experience.
