This information is key to making your travel experience smooth and enjoyable! We want you to be comfortable and prepared, so we’ve gathered essential details about travel regulations and assistance.
Accessibility for Wheelchair Users
We’re committed to making travel accessible for everyone. Most stops on our routes are wheelchair-friendly. However, we encourage you to call us at least 36 hours before your trip to confirm the latest accessibility information. This ensures you have a seamless journey. You can find a list of accessible coach routes on our Accessibility page.
If you need assistance or are traveling in a wheelchair, please contact our helpline before booking and at least 36 hours before your departure. You can reach us at 03717 81 81 81 (option 3), from 8am to 8pm, 7 days a week. Calls are charged at the local rate. You can also find more information on our Disabled Travelers page.
Traveling with Children
Make sure your little ones are ready for the journey! We’ve designed our passenger descriptions to help you choose the right ticket for everyone.
- Children under 14 years old cannot travel alone and must be accompanied by an adult (16 years or older).
- Children under 14 should be booked as “Children.” If they need assistance or travel in a wheelchair, please call our Assisted Travel Helpline.
- We recommend bringing a car seat appropriate for your child’s age. Please ensure you securely fit the seat before the journey.
- Children aged 4 to 11 years old, or up to 150cm tall, may use booster seats. We carry a limited number onboard most coaches.
- Disabled children should be booked as “Children,” not “Disabled.” If they require assistance, please call our Assisted Travel Helpline before booking and at least 36 hours before your trip.
Remember, you may be asked to show proof of age at any point during your journey. Failing to do so may result in the full adult fare being charged.
Understanding Our Passenger Classifications
Let’s make sure you choose the right ticket! Here are some important points to remember:
- Adult fares are applicable to passengers aged 26 to 59.
- Children under 16 years old are not allowed to travel alone on European services, even if they are accompanied by an adult under 18 years old. They must be accompanied by an adult who is at least 18 years old.
- Unaccompanied children will not be carried on any European service.
- Young people aged 16 and 17 years can travel alone on European services, but they must have a letter of authority from a parent or guardian.
- Passengers 60 years old and over are eligible for a small discount on European journeys.
- Carers can receive a 50% discount on European journeys. Please call us on 08717 818177 to book.
Traveling with Young Children on European Services
Keep your littlest ones safe and happy! We want to ensure everyone enjoys a comfortable journey.
- Adults under 16 years old are not permitted to travel alone on any European service unless accompanied by an adult aged 18 years or older, or they have a letter of authority from a parent or guardian.
- Children under 2 years old must be accompanied by an adult aged 18 years or older.
- Unaccompanied children will not be carried on any European service.
We hope this information helps you prepare for your trip. We’re always happy to answer any questions you may have. Remember to contact us at least 36 hours before your departure for assistance and accessibility confirmation. Safe travels!
