Traveling with a disability? We want to make sure your journey is as smooth as possible. Most stops along our routes are wheelchair accessible, but things can change, so it’s always best to call us to confirm the latest situation before booking.
Remember to give us a heads-up at least 36 hours before you plan to travel – we want to ensure everything is in place for you. You can find a list of accessible coach routes on our Accessibility page.
Need assistance? If you’re traveling in a wheelchair or need a little extra help, just give our Assisted Travel Helpline a call. You can reach us at 03717 81 81 81 (option 3), available 7 days a week from 8am to 8pm. We’re here to help you make the most of your journey!
Traveling with Children: Essential Information
We understand that traveling with children can be a whole adventure! To help you choose the right ticket for your family, we’ve put together some important information about our passenger descriptions.
Children under 14 can’t travel alone. They need to be accompanied by a responsible adult aged 16 or over. Don’t forget to bring proof of age – you might need it at any point during your journey.
Safety First! We strongly recommend bringing a car seat that’s suitable for your child’s age. But remember, you’re responsible for fitting the car seat securely.
Booster seats are available for children between 4 and 11 years old, or up to 150cm tall. We have a limited number of booster seats onboard most coaches, so it’s best to book in advance if you need one.
If you’re traveling with a child, remember to bring proof of age! You might need to show it when buying tickets or at any point during your journey. Failure to do so could mean your little one has to pay the full adult fare.
Adult Passengers: Key Considerations
Planning a trip for yourself or a group? We’ve got you covered.
Adult fares are for everyone aged 26 to 59. If you’re over 60, you’re eligible for a small discount on European journeys.
Children under 16 can’t travel alone on European services. They must be accompanied by an adult aged 18 or over, or have a letter of authority from a parent or guardian.
Young adults aged 16 or 17 can travel alone on European services, but they need a letter of authority from a parent or guardian.
Traveling with a carer? On European journeys, carers receive a 50% discount. Just give us a call at 08717 818177 to book your tickets.
Traveling with Infants: Important Notes
Planning a journey with your little one? We’re here to help!
Adult fares apply to all passengers aged 2 and over. Children under 2 must be accompanied by an adult aged 18 or over.
Unaccompanied children are not permitted to travel. Remember, you’re responsible for your child’s safety and well-being throughout the journey.
