Ready for your London adventure? This guide will answer common questions you might have about staying at The Westin London City. From check-in requirements to dining options, we’ve got you covered.
Check-In Essentials
What documents do I need to check in?
To ensure a smooth check-in, all non-UK residents must present their passport. UK residents need to provide a driving license or passport for identification. If you are booking under a corporate rate, we may ask for your corporate ID to verify the rate.
Do I need a payment method at check-in?
Yes, all reservations require a £75 authorization per day. This allows you to enjoy the hotel’s amenities and charge expenses to your room without any hassle. Please note that we are a cashless property, so you’ll need to use a card for all transactions.
Top Tip: If you have an advance purchase reservation, remember to bring the card you used for the initial payment. Don’t worry if you forget it, we can refund the original card and use an alternative payment method upon arrival.
Accessibility & Entrance
Is your main entrance the only way in?
While we recommend guests arriving by car to use the main entrance on Upper Thames Street, those arriving on foot or by tube can use our north entrance on Huggin Hill. This entrance is accessible from the Mansion House station, the closest tube station. Please note that from 10 PM to 7 AM, this door is accessible with hotel guest keys only.
Dining Options & More
Where can I grab a bite to eat at the hotel?
We offer two fantastic dining options on-site, along with our 24-hour in-room dining service.
- Mosaic is a vibrant all-day dining venue featuring global dishes, nutritious recipes, and local favorites alongside the Westin Eat Well menu.
- Hithe + Seek is a wine bar located in the heart of London, offering a unique experience for guests. Enjoy carefully selected wines paired with delectable food options.
Where can I park my car?
The closest parking facility is NCP Thames Vintry, a locally managed parking garage located approximately a 10-minute walk from the hotel.
Top Tip: We recommend parking your car before arriving at the hotel. Due to London’s one-way system, it may take a while to get back to the car park after reaching the hotel.
Room Decorations & Amenities
Can I bring balloons and decorations for my room?
While we appreciate your desire to create a festive atmosphere, we do not allow external decoration packages as they can cause damage to our rooms. Please be aware that deep cleaning and damage fees will apply.
The good news is our Guest Experience Team is happy to help! They can organize a variety of decorative packages for any occasion. Contact them at [email protected] for more information.
Can I have a bath in my room?
Most of our rooms feature showers only. If you’re looking for a room with a bathtub, choose our Signature Family or Luxury Family rooms, or our Executive or Presidential Suite.
For more information about room amenities, please reach out to our reservations team at [email protected].
Getting to The Westin
Is there an airport shuttle?
We do not offer an airport shuttle service. However, our concierge team can assist you in arranging transportation from the airport via train, tube, or car. Contact them at [email protected] for assistance.
Age Restrictions
What is the age restriction for checking in?
Guests must be 18 years or older to check into a room. Those under 18 years old are not permitted to stay at The Westin London City unless accompanied by a parent or guardian. We may request valid photographic proof of identity and age for both guests and their accompanying minors.
We hope this information is helpful! We are eager to welcome you to The Westin London City and make your stay unforgettable.
